Our Policies

SHIPPING

We Offer Free shipping Worldwide. All our orders ship directly from Bali, Indonesia via DHL Express. Please allow 2-3 business days for your order to be processed and dispatched (5-7 business days for custom orders). Estimated delivery outside of Indonesia is 8-10 business days (2-3 business days within Indonesia).

CUSTOMS

We cannot not take responsibility for packages that are lost, stolen or delayed through the postal system.

Orders outside of Indonesia may be subject to local custom or import charges, which must be paid by the recipient of the package. Love from Lau is not responsible for any additional charges on your package, nor can we accept a return of the order or any refunds on returning parcels that have been sent back initiated by the shipping company because customer refuses to pay potential custom clearance. Please contact your local customs office for further information.

RETURNS & REFUNDS

We are a small, independent business and all our pieces are handmade and made to order, so all the sales on Love from Lau are final. Feel free to contact us with any questions or requests before placing your order at lovefromlau@gmail.com, Instagram DM or via WhatsApp chat.

By completing a purchase through our online store, you agree to all the terms and conditions listed above.